Getting Started

Bell All Access Music

Bell All Access Music is a Canadian digital music subscription site open to all Canadian residents. We offer a catalogue of millions of tracks from leading and emerging artists from all four major labels and hundreds of indie labels which grows every week.  All of the music files available at Bell All Access Music come directly from the record labels. We deliver high-quality files that are convenient to purchase and store. Also, all Bell All Access Music transactions are simple and secure.

Bell All Access Music allows you to stream and download our entire catalogue for one low monthly price. The Bell All Access Music To Go plan also allows you to transfer an unlimited number of tracks to your PlaysForSure portable device.

You can enjoy the service for a monthly or yearly fee. The music you download through Bell All Access Music will only be available as long as you are a subscriber.

To use Bell All Access Music all you need is a computer (see minimum requirements) and an Internet connection (we recommend a high speed connection for more efficient streaming and downloading). All of our music files are in Windows Media format, so you will need to download Windows Media Player to play your music if you don't already have it. Click here to download Windows Media Player.

Subscribe

To subscribe online, click on 'Sign up now' on the landing page, www.allaccessmusic.ca. Follow the three easy steps to choose your preferred music plan, enter your payment information and download our small plug-in.

You can also sign up for our service over the phone with one of our Bell customer service representatives. If you do this, you will need to 'activate' your service by clicking on 'Finish your registration here' on the bottom right of the landing page.  Please have your B1 number and B1 password ready and follow the three easy steps to signing up.

Payment Method

You can pay for your subscription service using Mastercard, Visa or Bell Internet billing.

Customers paying by Bell Internet bill will receive a discount for their subscription. The payments will be charged directly to your Bell Internet bill each month or year depending on the music plan you chose.  If you wish to see details of your transactions, please refer to your Bell Internet Bill.

Only Bell Internet customers have the choice of paying by Bell Internet billing. We will require your B1 number and B1 password to verify your account and have your subscription billed to that account.

Sign In

To sign in to Bell All Access Music, enter the username and password you created while registering or activating your service in the 'Member log in' field on the homepage.  Your username is either your Bell Internet email address or an email address that you provided during registration.

Forgotten Password

If you forget your password, click on 'Forgot your sign in info?' on the homepage and enter your username. Your username is either you Bell Internet email address or an email address that you provided during registration.  Your password will be emailed to that email address.

Activating your account

If you signed up for this service over the phone, you will need to activate your account. To activate your account, click on 'Signed up by phone? Finish your registration here' and have your B1 and B1 password ready.  You will be asked to confirm the music plan you chose over the phone, give some account information and download a small plug-in to be able to listen to your music.  If you are unsure of your B1 or B1 password, you can activate by clicking on the link 'Activate my Bell All Access Music service' in your welcome email and you will be able to bypass the step where you enter your B1 and B1 password.  Your welcome email will be waiting at the email address you're using as your login username.

Choosing Your Music

Searching for Music

Use the search field to search for music by Artist, Album or Track by using the drop down menu beside the search field.

Your homepage will have featured new releases each week or click on 'My music catalogue' on the global left navigation to see all our currently featured music.

Also, when searching for an album, take a look at the bottom of the page for that album's detail page to see other albums by that artist.

Adding Music to your Library

Add any full album or individual track by clicking on the 'Add to library' icon beside the album thumbnail or the individual track.

You can also stream full albums or individual tracks by clicking on 'Play Album' beside the album thumbnail or on the 'listen' icon beside a track respectively.  By clicking on either of these icons, Windows Media Player will launch and automatically start playing the selected music. 

To view songs in your library, click on 'Go to my music library' in the global left navigation.  You will be able to download songs to your PC if you wish from your library.  More on this.

Managing Your Music

My Music Library

Your music library is where you store and manage all your favourite music. To get to your music library, click on 'My music library' from the global left navigation or click on 'Full Library View' from your homepage.  From your library, you can stream or download music as well as create and manage playlists. 

Playing Music

To play music from your library simply double click on any track or click on the speaker icon beside any track.  Windows Media Player will launch and automatically start playing that song.  It will continue to play all the songs in your library in the order that appears on your library screen.

Sorting Your Music

You can sort the music in your library by Artist, Album, Song Name, Time or Genre by clicking on the arrow beside each of these column titles.  You can also shuffle your library by clicking on 'Shuffle on' at the top right of your library view. 

If you double click on any song in your library, Windows Media Player will play your music in the order shown on the screen.  On the global left navigation you can also select 'Recently added' or 'Recently played' to view and/or listen to your library in the order of most recently added or played respectively. 

Deleting Music

If you would like to delete a track from your library click on the delete icon associated with that track.  If you would like to delete multiple tracks at once, press the CTRL key and hold it down while you select all the tracks that you would like to delete.  Then click on 'Delete selected' at the bottom right of the 'My Library' screen.

Creating Playlists

To create a playlist, click on 'Add new playlist' on the global left navigation.  You will get a pop-up that asks you for a playlist name.  Enter the name you wish to use and click 'Submit'.  This new playlist will now appear on the global left navigation.

To add songs to your playlist, simply click on any track in your library and hold the mouse down to drag the track into the playlist on the global left navigation.  Once the desired playlist on the left navigation is highlighted, release the mouse button and the track will be added to this playlist.  Similarly, to add multiple songs to a playlist at once, hold down the CTRL key while you select multiple tracks and drag them to the desired playlist name in the left navigation. 

You may add up to 50 songs to each playlist.

Managing Playlists

To rename or delete playlists, click on 'Manage playlists' on the global left navigation.  You will get a pop-up that shows all your playlists.  To rename a playlist, simply input a different name in the field for that playlist and click 'Submit'.  To delete a playlist, click 'delete' beside the playlist you would like to delete and then click 'Yes' when it asks if you are sure you would like to delete the selected playlist.

To change the order of a playlist, simply click on the track you would like to move, hold the mouse button down, drag it to the new spot you'd like to put it in, then release the mouse button (drop it!).  If you would like to move several tracks at once, press the CTRL key first and hold it down while you select multiple tracks and drag and drop them.  If you reorganize your playlist and you would like it to stay in this new order permanently, click the 'Save' button. 

Downloading Music

You may want to download your tracks so you can listen to them when you're not online or so you can transfer them to a portable device if you're an All Access To Go member. 

To download a track, click on the download icon beside the track you would like to download.  If you would like to download more than one track, hold the CTRL key down and select multiple tracks with your mouse.  Then click on 'Download selected' at the bottom left hand side of the My Library screen.  Our download manager will then automatically appear on your screen.  You will be prompted to choose where to save your downloads. The default setting is your "My Music" folder in "My Documents".  If you are having trouble finding your files, open Windows Media Player and select the 'Media Library' option from the left hand player menu then click the 'Add' button to search your entire computer for media files.

Transferring Music to a Portable Device

You may only transfer your music to a portable device if you are a Bell All Access To Go music plan member.  In order to transfer music to a portable device, the device must be compatible with Windows Media Digital Rights Management.  Check the manufacturer's specifications or contact the manufacturer to verify if your player is compatible.  Our service is compatible with most devices from the following manufacturers: Creative, Dell, iRiver, Palm, Rio, Samsung, Sandisk, Sony and Toshiba.  For more information please look for the PlaysForSure logo on your device's packaging or visit the PlaysForSure website here.

Remember, regardless of whether you are a monthly or annual To Go member, you must synch your music once a month to keep the licenses on the music valid.

To transfer your Bell All Access Music tracks to an approved portable device, you will first need to download the tracks from your Music library (more on this…).  To begin, open Windows Media Player and follow these steps:

1. Connect your device to your computer
2. In Windows Media Player, click on the 'Sync' tab and the right hand side of the screen should show your portable device's contents
3. Now, click on the 'Library' tab
4. On the right hand side of this screen click the drop down menu that is currently set at 'Now Playing List' and choose 'Sync List'
5. Now, drag and drop songs from your library into the 'Sync List'
6. When you are finished selecting songs, click on 'Start Sync' at the bottom right hand of the screen.

There are other ways to synch music, for example, you can set your portable player to automatically synch to your Windows Media Library every time you connect it. You will likely be asked if you would like to do this the first time you connect your device to your computer. For more information on this:

Click here for help if you're using Windows Media Player 10:

Click here for help if you're using Windows Media Player 11:

Technical Support

Operating Systems

Bell All Access Music supports the following Operating Systems:

1. Windows XP SP2 and higher
2. Windows Vista
3. Windows 7

Note: Bell All Access Music is not compatible with Macintosh Operating Systems. Windows XP SP1 is no longer supported due to the end of support for this operating system from Microsoft.

Windows Media Player

Bell All Access Music uses Windows Media technology. The following Windows Media Players are supported:

• Windows Media Player 10 or above (Windows Media Player 11 recommended)

If you are upgrading to Windows Media Player 11, please go to Upgrading to Windows Media Player 11 to ensure a smooth upgrade. 

Web Browsers

Bell All Access Music supports the following web browsers:

• Internet Explorer 6 or above browser (including IE8)

*We recommend Internet Explorer 7 or above. To download IE8 please click here.

Minimum System Requirements

Your computer should meet the following specifications:

1. 233 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor
2. 64 megabytes (MB) RAM
3. 100 MB PLUS 1 MB of memory per minute of downloaded music of free hard disk space
4. 16-bit sound card
5. Internet connection – High speed highly recommended but not required
6. Speakers, or headphones, or home stereo connectivity

Bell All Access Music also requires the following Internet settings:

1. Scripting (DHTML) enabled
2. Cookies enabled
3. Active X enabled

License Support Updates

If you are encountering music license related problems, please click here to update your computer's Digital Rights Management support.

Managing Your Account

My Profile

To view or change any of your personal or billing information, click on 'My account' and then click on the 'My Profile' tab.  If you would like to update any of the fields, simply change them on the screen and then click the 'Update' button.  To change your password click on the 'Change password' link, then enter your old password, a new password and confirm your new password.  Now click 'Save', your password is now changed.

View and Modify My All Access Music Plan

If you would like to view or change your Bell All Access Music Plan, click on 'My account' and then click on the 'My All Access Music Plan' tab. 

To modify your Bell All Access Music plan, click on the 'Change plan' button.  The plan you are currently on will have a radio button filled in.  To change plans, click on the radio button beside your desired plan and then click 'Update Plan'. 

If you are an All Access To Go member trying to switch to a standard plan or an annual member trying to switch to a monthly plan, you will need to call our helpdesk at 1-866-522-1522. 

My Order History

To view a history of your transactions with Bell All Access Music, click on 'My account' and then click on the 'My Order History' tab.  If you need more information than this section provides, please email us at musicsupport@bell.ca.

Downloading the Plug-in

When you are registering or activating your service, you will be prompted to download our small plug-in so that you can listen to music with Bell All Access Music.  If you are using a secondary computer with our service, you will be prompted to download the plug-in upon entering 'My music library'.  If you are having trouble downloading the plug-in, please ensure your pop-up blocker is turned off.  If you are still having trouble downloading the plug-in please email us at musicsupport@bell.ca.

Manage Licenses

You can reissue or revoke the licenses for your music by clicking on 'My account' and then on the 'Manage Licenses' tab.

There are several reasons why you might want to revoke or reissue your music licenses.

Revoke licenses:

With Bell All Access Music, you can listen to and manage your music from 3 different PCs. If you have purchased a new PC, or for any other reason want to remove a PC from your list of 3 to make room for another PC click on the 'Revoke Licenses' button on the 'Manage Licenses' tab.

Please Note: You will no longer be able to use Bell All Access Music on the PC in question.

Reissue licenses:

There are several reasons why you might want to re-issue your licenses.

1. Your licenses govern the permissions for all the tracks you download. If any of your songs are giving you a 'license' related error, click on 'Reissue Licenses' button on the 'Manage Licenses' tab.
2. If any of your music licenses were lost or damaged from your computer crashing or being formatted, click on 'Reissue Licenses' button on the 'Manage Licenses' tab.
3. If at the point when you downloaded the plug-in on this computer, you had already reached your maximum of 3 PCs you will need to click on 'Reissue Licenses'. Please note: you have to revoke your licenses from another PC first to make room for this PC on your list of 3 approved PCs

Unsubscribe

To unsubscribe, you need to call our helpdesk at 1-866-522-1522 and ask to cancel your service.  Once you are unsubscribed, you will no longer be able to listen to the music that you've downloaded with Bell All Access Music.

FAQs

General

What is Bell All Access Music?
What type of music can I find with Bell All Access Music?
What is the quality of the files?
Where can I get more information on using the Windows Media Player?
Are there any restrictions on how I use the music files?
Can I burn my music to a CD?
I am getting license related errors

Compatibility

Does Bell All Access Music work with Macs or iPods?
Can I transfer music to a portable device?
What portable devices will my Bell All Access Music downloads play on?

Account Management

How do I create an account and login to Bell All Access Music?
How do I retrieve a forgotten password?
Can I view receipts and past orders?

Payment

What are my payment options?
Is credit card payment secure?

Downloading Music

How do I download songs/albums?
Where are my music downloads saved on my computer?
I'm trying to download music, but it's not working
When the Download Manager comes up, it tries to connect, but gives 'try again later' beside each track, how do I resolve this?
I downloaded my tracks to my computer, but cannot find the files

Bell Internet Customers

What benefits will I enjoy as a Bell Internet High Speed subscriber?
How will I be identified as a Bell Internet High Speed subscriber?

General

What is Bell All Access Music?

Bell All Access Music is a Canadian digital music subscription site open to all Canadian residents.  We offer a catalogue of millions of tracks from leading and emerging artists from all four major labels and hundreds of indie labels which grows every week.  Bell All Access Music allows you to stream and download our entire catalogue for one low monthly price.  The Bell All Access Music To Go plan also allows you to transfer an unlimited number of tracks to your PlaysForSure portable device.

You can enjoy the service for a monthly or yearly fee.  The music you download through Bell All Access Music will only be available as long as you are a subscriber.

To use Bell All Access Music all you need is a computer (see minimum requirements) and an Internet connection (we recommend a high speed connection for more efficient streaming and downloading).  All of our music files are in Windows Media format, so you will need to download Windows Media Player to play your music if you don't already have it.  Click here to download Windows Media Player.

What type of music can I find with Bell All Access Music?

Bell All Access Music features a wide variety of music including rock, pop, jazz, country, world and more. Our catalogue includes recordings from major record labels including BMG, EMI, Sony Music, Warner Music, and Universal Music as well as a number of independent record labels including Nettwerk, DKD, Justin Time, Borealis, and MapleMusic. New music is being added every day!

What is the quality of the files?

Unlike file sharing, Bell All Access Music files are taken directly from the master recording. Most of our music files are encoded in Windows Media Audio at 192Kbps stereo. In addition, music files are encoded at normalized volume levels and feature complete information about the artist and recording. This means you are receiving music at a quality level equivalent to physical CDs.

Where can I get more information on using the Windows Media Player?

To learn more about Windows Media Player, and downloading the latest version, please click here.

Are there any restrictions on how I use the music files?

Every download from Bell All Access Music is accompanied by a license that governs how the file can be used. Tracks downloaded with Bell All Access Music have the most flexible licensing of any legal service of its kind in Canada, and will not interfere with any of the typical ways you might choose to enjoy your music. You can listen and transfer your purchase to portable music devices.

Can I burn my music to a CD?

No, you will not be able to burn any music you've downloaded using Bell All Access Music to CD.

I am getting license related errors

If you are encountering music license related problems, please click here to update your computer's Digital Rights Management support.

Compatibility

Does Bell All Access Music work with Macs or iPods?

Apple does not currently support our Bell All Access To Go membership plan, or any other membership-based music service.

You can, however, go to our InMusic MP3 Store and purchase MP3s for your iPod or other portable player.

Please note that Bell All Access Music is not iPod compatible. Our service is compatible with most devices from the following manufacturers: Creative, Dell, iRiver, Palm, Rio, Samsung, Sandisk, Sony and Toshiba. For more information please look for the PlaysForSure logo on your device's packaging or visit the PlaysForSure website here.

Can I transfer music to a portable device?

All of your music downloads can be transferred an unlimited number of times to 3 approved portable devices. To transfer to a portable device, please see the 'Transferring Music to a Portable Device' section in the 'Managing Music' tab.

What portable devices will my Bell All Access Music downloads play on?

Our music service is compatible with most portable media devices from the following manufacturers: Creative, Dell, iRiver, Palm, Rio, Samsung, Sandisk, Sony and Toshiba.  For more information please look for the PlaysForSure logo on your device's packaging or visit the PlaysForSure website here:

Account Management

How do I create an account and login to Bell All Access Music?

Please see the 'Getting Started' section for creating an account, activating an account and signing in.

How do I retrieve a forgotten password?

If you forget your password, click on the "Forgot password?" link on the homepage page and enter your account's email to receive your password through email.

Payment

What are my payment options?

You can pay for your Bell All Access Music service using MasterCard, Visa, prepaid music card or Bell Internet bill.

Is credit card payment secure?

Yes, any credit card information you submit to Bell All Access Music is protected by industry standard 128-bit SSL encryption.

Downloading Music

How do I download songs/albums?

Please see 'Downloading Music' in the 'Managing Your Music' section.

Where are my music downloads saved on my computer?

You will be prompted to choose where to save your downloads. The default setting is your "My Music" folder in "My Documents". If you are having trouble finding your files, open Windows Media Player and select the 'Media Library' option from the left hand player menu then click the 'Add' button to search your entire computer for media files.

I'm trying to download music, but it's not working

The reason the download procedure is not starting is most likely because you have a popup blocker that you will need to disable prior to clicking the Download button. Here are a few methods to help you find and disable your popup blocker(s).

• If you are running Windows XP Service Pack 2:
1. Click the "Tools" menu at the top of the browser window
2. You will see an option for popup blocker, click this option
3. On the next screen you will see an option to turn off (those are the specific words in the menu) the popup blocker. Please do so,you can re-enable it later.
• You may be running 3rd party toolbars that have pop-up blocker features: Within your browser window just below the address bar, you may have some Toolbars installed, such as Google, Yahoo, MSN Search, My Search etc. You will have to find the option in each of these to disable the popup blockers. Note that it is possible to have more than one running so make sure to disable them all. You can right-click on the toolbars and you will see a list of toolbars that you have installed on your system. If there are listings that do not have a checkmark beside them and you think it could be a searching toolbar, put a checkmark beside it so it will show up in the browser. It will be easier to customize if the Toolbars are all visible.
• Firewalls can also contain popup blockers. To find these please go to the system tray which is the series of small icons by the clock in the Windows Taskbar. By passing the mouse cursor over each icon you will get a small box with a description of what the program is. If you have any that are firewalls (Ex: Norton Internet Security or Personal Firewall, McAfee Firewall, Zone Alarm, Freedom, Telus Security...) right click on the icon and choose the shut down or disable option. This option can be named different things depending on the particular program

Once you have disabled your popup blockers and firewalls, use the link provided in your order confirmation email or access your Order History to try to download the files.

When the Download Manager comes up, it tries to connect, but gives 'try again later' beside each track, how do I resolve this?

Please follow the steps below to re-download your music files.

IMPORTANT: If you are trying to download through a corporate web site or domain, please check with your network administrator before disabling any protection such as firewalls or other network settings.

Try these steps first:

1. Temporarily disable all firewall and pop-up blocker software you may be running on your computer.
2. Make sure you are logged on to the computer with an account that has administrative rights and not with a restricted user account that may not allow this type of download.
3. Close and re-launch the Internet Explorer browser.

Now try downloading your music files again, making sure to select the same download location as before. If you are still receiving an error message when attempting to download, please check the following:

1. In Internet Explorer, click on the Tools menu and choose Internet Options.
2. Click on the Connections tab and select the LAN Settings button.
3. Only the Automatically Detect Settings checkbox in the Automatic Configuration section should be selected on this page.
4. Make sure the Use a Proxy Server checkbox is not selected unless you are using a proxy server.

Now try downloading your music files again, making sure to select the same download location as before.

I downloaded my tracks to my computer, but cannot find the files

If you cannot find songs that you have downloaded in Windows Vista or Windows 7, it is because these operating systems and Internet Explorer 7 have a feature called Protected Mode, that saves your files to a different folder than the one you specified to reduce risks to your computer

To find your songs:

1. Songs downloaded with Internet Explorer 7 with "Protected Mode" on the Windows Vista or Windows 7 operating systems will be downloaded to your Temporary Internet Files folder in a virtualized location. For example, if you tried to download songs to %drive%:\Users\{username}\Music (e.g.: C:\Users\Username\Music), the songs will be saved to %drive%:\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\{system drive letter}\Users\{username}\Music (e.g.: C:\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\User\Username\Music)
2. To find your music, please follow the above path and copy and paste these music to your desired location
3. Play your music from the new location of your choice

Alternatively, you may temporarily disable Protected Mode before you download your files:

To disable Protected Mode:

1. Double click the "Protected Mode" label at the bottom of the Internet Explorer 7 browser window
2. Uncheck "Enable Protected Mode" and select OK
3. Open a new browser instance

*Note: By disabling Protect Mode, you will increase the vulnerability of your computer when accessing sites other than the All Access Music Catalogue. Therefore after downloading we recommend you re-enable protected mode by reversing the steps noted above.

Bell Internet Customers

What benefits will I enjoy as a Bell Internet High Speed subscriber?

As a Bell Internet High Speed subscriber, you can take advantage of special offers with Bell All Access Music. If you subscribe for All Access Music or All Access To Go you will automatically receive a discount of $4 per month and a discount of $40 if you subscribe to the annual subscription. To receive these discounts the payments must be charged directly to your Bell Internet bill every time you renew. Only Bell Internet customers have the choice of paying by Bell Internet billing. We will require your B1# and password to verify your account and have subscription billed to that account. If you wish to see details of your transactions, please refer to your Bell Internet bill.

How will I be identified as a Bell Internet High Speed subscriber?

In order to take advantage of the special offers provided to Bell Internet High Speed subscribers, you must choose the 'I am a Bell Internet customer' sign up option or if you signed up over the phone, select the 'I signed up by phone' sign up option. If you have already registered with a credit card and are a Bell Internet customer or have recently become a Bell Internet customer and wish to switch to Bell Internet billing, contact our help desk at musicsupport@bell.ca

Bell All Access Music compatible portable devices

Our music service is compatible with most portable media devices from the following manufacturers: Creative, Dell, iRiver, Palm, Rio, Samsung, Sandisk, Sony and Toshiba. For more information please look for the PlaysForSure logo on your device’s packaging or visit the PlaysForSure website here.